Quality Management System of EGO Translating Company
For the first time EGO Translating Company passed certification on correspondence with ISO 9001:2000 International standard in 2005. In 2010, our company was certified for compliance with the requirements of the ISO 9001:2008 International standard, and in 2017, it was certified for compliance with the requirements of the latest version of the ISO 9001:2015 International standard. On an annual basis, following audit results, TüV Nord Cert. GmbH, one of the world's largest operators in the area of QMS certification and technical supervision, confirms the efficiency of our company's management system, which ensures a stable level of product and service quality.
EGO Translating Company is a leader in the area of comprehensive linguistic support of legal entities and individuals in the Russian market.
Continuous development of the Company is based on our wish to help people of the multilingual world understand each other.
The company’s quality assurance policy defines following core principles:
BEING MARKET LEADERS , embracing the industry, and setting industry standards;
LEARNING AND TEACHING , honouring and perfecting traditions and proficiency when working on each project;
TO BE NEAR THE CUSTOMER , striving to anticipate and exceed customers’ expectations;
ACCOMPLISHING TOGETHER , working as united team and sharing success with everybody;
CHANGING ALONG WITH THE SOCIETY AND MARKET , improving the company's activity and applying advanced technological solutions and approaches;
TAKING FULL ADVANTAGE OF OPPORTUNITIES , being able to see opportunities in risks and managing them to fulfill requirements and expectations of customers.
The Company Management is responsible for implementing the above listed principles, ensures implementation and efficient application of the requirements and recommendations of DIN ISO 9001:2015 International standard in the Company Management System, creates all necessary conditions for provision of resources, and shows its leadership and commitment to the concept of continuous improvement.
The Quality Assurance Department of EGO Translating Company is responsible for ensuring customers’ satisfaction with service quality. Thanks to continuous improvement of our business processes, carrying out of internal audits, analyzing customers’ feedback, and implementation of measures aimed at improving product and service quality, the Quality Assurance Department generates value of the Company’s services for each consumer.
Quality Assurance Department of EGO Translating Company.
Contacts:
(812) 244 22 10
quality@egotranslating.ru
